Four major success factors are critical to driving partnership sustainability and impact

Shared economics

• Partnerships that extend contractual relationships beyond discount-for-volume trade-off more durably align the longer-term goals of both organizations
  
• Properly incentivizing physicians is critical to driving behavior change and lowering the total cost of care over the long term (e.g., referral patterns)
  

Customer experience innovation

• Transformation of the member experience is a critical differentiator in the long term
  
• Incorporating customer experience standards into contracting arrangements from the outset can help align payers and providers on the underlying capabilities required
  

Operational simplification

• As providers are impacted by reimbursement changes across their portfolios (e.g., CMS, Medicaid, other commercial payers), a simplified operating model is key to driving impact
  
• In supporting clinical transformation, payers need to supply providers with meaningful, actionable, and timely data to inform provider behavior and interventions
  

Physician alignment and capability development

• Strong physician engagement, including independents, is a core feature of successful partnerships even in highly consolidated markets
  
• Investments in core capabilities to manage population health are needed, partnerships that can build on existing progress can move faster